These Terms of Service ("Terms") constitute a legally binding agreement between you and Reelix ("we", "us", "our"), governing your access to and use of our mobile application and all associated content, features, and services (collectively, the "Service").
By downloading, installing, or using the Service in any capacity, you confirm that you have read, understood, and agreed to these Terms, together with our Privacy Policy and any applicable platform terms. If you do not agree, you must stop using the Service and uninstall all copies of the app immediately.
If you downloaded the app via the Apple App Store, your use is also subject to Apple's Standard End User License Agreement. If via Google Play, your use is also subject to the Google Play Terms of Service.
We reserve the right to revise these Terms at our discretion — for example, to reflect new features, changes in applicable law, or updated operating practices. Where a revision materially affects your rights, we will endeavor to provide notice through the Service or by other reasonable means prior to the change taking effect.
Unless stated otherwise, updated Terms become effective upon posting. Continuing to use the Service after a revision constitutes your acceptance of the revised Terms. If you object to any change, your only recourse is to stop using the Service.
We may also modify, limit, suspend, or discontinue any aspect of the Service at any time without notice, and without liability to you, to the extent permitted by applicable law.
The Service — including its software, AI models, algorithms, interfaces, designs, graphics, logos, and all related intellectual property — is owned by us or our licensors and is protected under applicable copyright, trademark, and other intellectual property laws. Nothing in these Terms transfers ownership of any Service elements to you.
Subject to your compliance with these Terms, we grant you a personal, limited, non-exclusive, non-transferable, non-sublicensable, and revocable license to access and use the Service solely for your own lawful, non-commercial purposes.
Any use of the Service beyond what these Terms expressly permit — including reproduction, redistribution, commercial exploitation, or reverse engineering — is strictly prohibited and may result in immediate termination of your access and legal action.
The Service is intended exclusively for users who are at least 18 years old (or the minimum age required by law in your jurisdiction, if higher). By using the Service, you represent and warrant that you meet this requirement. Use of the Service by anyone below the applicable minimum age is strictly prohibited.
If you are at least 18 but have not yet reached the legal age of majority in your jurisdiction, you may use the Service only under the supervision and with the ongoing consent of a parent or legal guardian who agrees to be bound by these Terms on your behalf.
Reelix maintains an absolute, non-negotiable zero-tolerance policy regarding Child Sexual Abuse Material (CSAM) and all forms of child exploitation or endangerment. This applies to all content — whether real, fictional, AI-generated, implied, or suggested.
By using the Service, you expressly agree that you will not:
Safety is a foundational element of our system design. The Service operates through curated, pre-configured templates and guided creation workflows — not an open-ended generation sandbox. These workflows are specifically designed and validated to prevent the creation of content that depicts minors in harmful scenarios.
We actively support global efforts to combat child exploitation online. If you encounter such content or need assistance, please contact an organization in your region:
International & Regional Organizations:
You agree to use the Service only for lawful purposes and in full compliance with these Terms. The following conduct is prohibited:
You may upload images and other media to use with the Service ("Your Content"). You retain ownership of Your Content. By submitting it, you grant us a limited, non-exclusive, worldwide, royalty-free license to host, store, process, and transmit Your Content solely as necessary to provide the Service to you.
Reelix is a personal creative tool — not a social platform. Generated outputs are available for your personal download; the Service does not include in-app publishing, community sharing, or social distribution features.
We do not use Your Content to train machine learning models without your explicit consent, as described in our Privacy Policy.
You are solely responsible for Your Content and warrant that you hold all necessary rights, permissions, and consents required to submit and process it through the Service. You must not upload content that infringes on third-party rights or violates any applicable law.
Core features of the Service use automated, algorithmic, or AI-based processing ("AI Features") to produce creative outputs. Content you supply as input ("Input") and the results generated by the Service ("Output") are treated as Your Content under these Terms.
AI-generated Outputs are produced automatically and may contain inaccuracies, unexpected elements, or results that do not align with your expectations. Similar Outputs may be generated for other users based on similar inputs. You should review all Outputs before any use and must not rely on them as professional, legal, medical, financial, or regulated advice.
All Outputs are used entirely at your own risk.
Automated safety systems are applied during generation to detect and prevent content that violates these Terms. If a generation request or its Output is flagged, we may suppress the Output and display a notification within the app.
Where a result is withheld due to automated safety enforcement or a verified technical error, we may — at our discretion — restore any in-app credits consumed for that generation. Such restoration carries no monetary value, is non-transferable, and does not constitute or entitle you to a cash refund.
A visible Report button is available on generation result screens to allow you to flag any Output you believe violates these Terms.
Access to certain features may require one of the following:
All purchases are processed by the platform through which you downloaded the app — Apple App Store or Google Play — and are subject to that platform's terms. Pricing and available offerings may vary by region and will be clearly disclosed at the point of purchase.
Subscriptions renew automatically at the close of each billing period unless cancelled in advance. For App Store purchases, cancellation must occur at least 24 hours before renewal. For Google Play, cancellation may occur at any time and takes effect at the end of the current paid period, after which access is retained until expiry. Deleting or uninstalling the app does not cancel an active subscription on either platform.
You may view, modify, or cancel your subscription through the platform where you subscribed:
Cash refund requests must be submitted directly to the platform through which your purchase was made. We are not able to process cash refunds for App Store or Google Play transactions.
Past subscription periods are generally non-refundable. Suspected unauthorized charges may be eligible for review if reported within 120 days of the transaction date.
Except where required by applicable law, all consumable purchases (including Credits, usage tokens, or equivalent items) are final and non-refundable once completed — including any unused portion. We do not issue partial credits for unused time within an active billing period.
Account Deletion & Asset Forfeiture: Deleting your account immediately voids all unused Credits, active subscription access, and any other in-app assets. This action is permanent and irreversible. No refunds are issued for forfeited assets upon deletion, except as required by applicable law. Cancel any active subscription through your platform before deleting your account.
Your use of the Service is governed by our Privacy Policy, which describes in full how we collect, use, store, share, and protect your personal data. We encourage you to read it carefully alongside these Terms.
If you are located in the European Economic Area, the United Kingdom, or Switzerland, the GDPR applies to our processing of your personal data. Your rights include access, rectification, erasure, restriction of processing, data portability, and the right to object to certain processing activities.
If you are a California resident, the CCPA and CPRA grant you the right to know what personal information we collect and how it is used, to request deletion, to request correction of inaccurate data, and to opt out of certain sharing practices where applicable.
To exercise any of these rights, please refer to the process described in our Privacy Policy or contact us at help@reelaipro.com. We will respond in accordance with the timeframes set out in applicable law.
The Service is provided strictly on an "as is" and "as available" basis. To the maximum extent permitted by applicable law, we disclaim all representations, warranties, and conditions of any kind — whether express, implied, or statutory — including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, accuracy, and non-infringement.
We make no warranty that the Service will be continuously available, error-free, secure, or free of harmful components. We further make no warranty that any Output will meet your specific requirements or expectations, or that defects will be corrected.
Some jurisdictions do not permit certain warranty exclusions. In those jurisdictions, the above disclaimers apply to the fullest extent permitted by law, and any mandatory warranties are limited in duration to thirty (30) days from first use.
To the fullest extent permitted by applicable law, neither we nor our affiliates, officers, employees, agents, or licensors will be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages — including loss of profits, data, goodwill, or business opportunities — arising out of or in connection with your access to, use of, or inability to use the Service, even if we have been advised of the possibility of such damages.
Our total aggregate liability for any claim arising under or relating to these Terms will not exceed the greater of: (a) the total amount you paid us for the Service in the twelve (12) months immediately preceding the event giving rise to the claim, or (b) USD $100 — except where applicable law mandates a higher minimum.
These limitations apply regardless of the legal theory under which liability is claimed and reflect a reasonable allocation of risk between you and us.
You may stop using the Service at any time by uninstalling the app and, if applicable, deleting your account. To avoid future charges, cancel any active subscription through your platform before deleting your account.
We reserve the right to suspend, restrict, or permanently terminate your access to the Service — with or without prior notice — if we reasonably determine that you have breached these Terms, that your continued use creates legal or regulatory exposure, or for any other reason at our sole discretion.
Upon termination for any reason, all licenses granted to you under these Terms end immediately. Provisions that by their nature should survive termination — including ownership, disclaimer of warranties, limitation of liability, and governing law — will continue to apply.
If you have questions about these Terms, need support, or want to report a concern, our team is here to help. We aim to respond within a reasonable timeframe in accordance with applicable law.
help@reelaipro.com